We are committed to resolving every investor complaint promptly, fairly, and transparently — in accordance with SEBI and AMFI guidelines.
612, Shilp Zaveri, Shyamal Cross Rd, Satellite, Ahmedabad – 380015, Gujarat, India
Every complaint is tracked with a unique reference number from receipt to closure.
Every complaint is logged with a unique reference number, date, investor name, nature of complaint, and assigned handler. You receive a reference number immediately.
Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline.
Handler investigates the complaint by reviewing transaction records, client correspondence, and relevant regulatory documents.
Resolution communicated to the investor within 15 working days. If additional time is required, investor is informed with revised timeline.
Complaint marked closed after investor confirmation. All records maintained for a minimum of 5 years as per SEBI requirements.
If your complaint is not resolved at any level within the timeline, please escalate to the next level.
| Level | Escalate To | Contact | Timeline |
|---|---|---|---|
| Level 1 | Get2ndIncome Compliance Officer: Mr. Dharmendra Chothani |
info@get2ndincome.com +91 98988 20506 |
Acknowledged: 3 working days Resolved: 15 working days |
| Level 2 | Concerned AMC Investor Relations Department | Via AMC website / helpline | If unresolved at Level 1 within 15 working days |
| Level 3 | SEBI SCORES Portal | scores.sebi.gov.in | If unresolved at Level 2 within 30 days |
| Level 4 | SMART ODR (Online Dispute Resolution) | smartodr.in | For arbitration and mediation |
Fill in the form below. We will acknowledge within 3 working days with a unique reference number.
